I have always been pleased with John Kasak's office and the support we receive from all the agents we've worked with. We have our home and cars insured with them. Recently, Gwen Rainwater went above and beyond the call of duty to make sure our homeowner's policy wasn't canceled when our bill had gotten misdirected in the mail. She worked with the company pleading our case to keep our policy and giving us the time to pay. She made sure I was in the loop, calling, texting, and emailing, so I knew what was going on. She then followed up to make sure I knew that we were able to keep our policy and all was well. She was a very helpful advocate for us, and I am so appreciate of her help!