Lake City, FL

Been a customer here for a long time. Recently we called near 845am to ask a question after a car wreck. We followed the advice only to find out it was a waste of our time. When we go to the office to explain the situation, we were told "oh maybe we (State Farm) forgot to switch our phones on, so you probably spoke to the automated line and got a random agent" and there were a lot of "unfortunately" sentences..... So what the random agent told us to do was incorrect and there's no way to fix the situation, cause "unfortunately"... This has placed us in a stressful and financial dilemma. This is not the first time I've had concerns with this particular office. The agent that we spoke with could tell we were upset/not impressed with the lack of support. So I have no issues describing my negative encounters. If I felt that speaking with Kasak would help I would probably reach out, but I don't see anything he could do, because it wasn't his local employee that told us the wrong info on the phone. I'm overall happy with State Farm as a whole, just not this office. Update: Kasak is working his best to communicate and move information, which is a blessing.

Madison was wonderful helping me add a second vehicle to my policy and with the best price. She answered all my questions and was quick to help the dealership get the info they needed. I was grateful for her help.

I had to add a vehicle to a policy ...Madison was extremely helpful and very knowledgeable. The staff here is great, from the reception area to the underwriters and agents. Excellent!

Sarah was INCREDIBLE. She helped me find a cheaper rate and explained everything perfectly. Wonderful customer service and I’d recommend her to anyone! She’s already helped my family save so much! Definitely request her if you’re going to State Farm!

Been with John Kasak State Farm for 38 years the staff is efficient and courteous. Thank you taking care of our insurance needs.